/**
 * 客服服务模块样式文件
 */

/* SVG 图标通用样式 */
.cs-icon {
    display: inline-block;
    vertical-align: middle;
    flex-shrink: 0;
}

/* 客服组件容器 */
.customer-service-widget {
    position: fixed;
    bottom: 20px;
    right: 20px;
    z-index: 9999;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}

/* 悬浮聊天按钮 */
.cs-chat-button {
    width: 60px;
    height: 60px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    transition: all 0.3s ease;
    position: relative;
    color: white;
}

.cs-chat-button .cs-icon {
    width: 28px;
    height: 28px;
}

.cs-chat-button:hover {
    transform: scale(1.1);
    box-shadow: 0 6px 16px rgba(0, 0, 0, 0.2);
}

.cs-badge {
    position: absolute;
    top: -5px;
    right: -5px;
    background: #ff4444;
    color: white;
    border-radius: 50%;
    width: 20px;
    height: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: bold;
}

/* ======== 在线状态指示器 ======== */

/* 悬浮按钮上的状态点 */
.cs-status-dot {
    position: absolute;
    bottom: 2px;
    right: 2px;
    width: 14px;
    height: 14px;
    border-radius: 50%;
    border: 2px solid white;
    transition: background-color 0.3s ease;
}

.cs-status-dot.cs-status-online {
    background-color: #22c55e; /* 绿色 - 在线 */
}

.cs-status-dot.cs-status-ai {
    background-color: #3b82f6; /* 蓝色 - AI接管 */
}

.cs-status-dot.cs-status-offline {
    background-color: #9ca3af; /* 灰色 - 离线 */
}

/* 聊天窗口标题中的状态标签 */
.cs-status-label {
    display: inline-block;
    font-size: 11px;
    padding: 1px 8px;
    border-radius: 10px;
    margin-left: 6px;
    font-weight: 500;
    line-height: 18px;
    vertical-align: middle;
}

/* 状态标签颜色跟随状态点 */
.cs-status-dot.cs-status-online ~ .cs-badge,
.cs-status-label {
    transition: background-color 0.3s ease, color 0.3s ease;
}

/* 通过 JS 动态设置的状态类（与 .cs-status-dot 同步） */
/* 默认离线状态 */
.cs-status-label {
    background-color: rgba(156, 163, 175, 0.15);
    color: #9ca3af;
}

/* 聊天窗口 */
.cs-chat-window {
    position: absolute;
    bottom: 80px;
    right: 0;
    width: 380px;
    height: 600px;
    max-height: 80vh;
    background: white;
    border-radius: 12px;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.15);
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

/* 聊天窗口头部 */
.cs-chat-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    color: white;
    padding: 15px 20px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.cs-chat-title {
    display: flex;
    align-items: center;
    gap: 10px;
    font-weight: 600;
    font-size: 16px;
}

.cs-chat-actions {
    display: flex;
    gap: 10px;
}

.cs-btn-icon {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    color: white;
    width: 32px;
    height: 32px;
    border-radius: 6px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
}

.cs-btn-icon:hover {
    background: rgba(255, 255, 255, 0.3);
}

/* 设置面板 */
.cs-settings-panel {
    background: #f8f9fa;
    border-bottom: 1px solid #e0e0e0;
    padding: 12px 15px;
}

.cs-settings-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 10px;
}

.cs-settings-item:last-child {
    margin-bottom: 0;
}

.cs-settings-item label {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: #555;
    font-weight: 500;
}

.cs-settings-item select {
    padding: 6px 10px;
    border: 1px solid #ddd;
    border-radius: 4px;
    font-size: 12px;
    background: white;
    min-width: 120px;
}

.cs-settings-item select:focus {
    outline: none;
    border-color: #667eea;
}

/* 聊天消息区域 */
.cs-chat-body {
    flex: 1;
    overflow-y: auto;
    padding: 20px;
    background: #f5f5f5;
}

.cs-welcome-message {
    text-align: center;
    color: #666;
    padding: 20px;
}

.cs-message {
    margin-bottom: 15px;
    display: flex;
    flex-direction: column;
}

.cs-message.customer {
    align-items: flex-end;
}

.cs-message.agent {
    align-items: flex-start;
}

.cs-message-bubble {
    max-width: 75%;
    padding: 12px 16px;
    border-radius: 12px;
    word-wrap: break-word;
    position: relative;
}

.cs-message.customer .cs-message-bubble {
    background: #667eea;
    color: white;
    border-bottom-right-radius: 4px;
}

.cs-message.agent .cs-message-bubble {
    background: white;
    color: #333;
    border: 1px solid #e0e0e0;
    border-bottom-left-radius: 4px;
}

.cs-message-time {
    font-size: 11px;
    color: #999;
    margin-top: 4px;
    padding: 0 4px;
}

/* 双语消息显示 */
.cs-message-original {
    font-size: 13px;
    opacity: 0.85;
    margin-bottom: 6px;
    padding-bottom: 6px;
    border-bottom: 1px dashed rgba(128, 128, 128, 0.3);
}

.cs-message-translated {
    font-size: 14px;
}

.cs-message-label {
    font-size: 10px;
    text-transform: uppercase;
    opacity: 0.6;
    margin-bottom: 2px;
    display: block;
}

.cs-message.customer .cs-message-original {
    border-bottom-color: rgba(255, 255, 255, 0.3);
}

/* 语言标签 */
.cs-lang-tag {
    display: inline-block;
    font-size: 10px;
    padding: 2px 6px;
    border-radius: 3px;
    margin-left: 6px;
    background: rgba(0, 0, 0, 0.1);
}

.cs-message.customer .cs-lang-tag {
    background: rgba(255, 255, 255, 0.2);
}

/* 聊天输入区域 */
.cs-chat-footer {
    border-top: 1px solid #e0e0e0;
    padding: 15px;
    background: white;
}

.cs-language-selector {
    margin-bottom: 10px;
}

.cs-language-selector select {
    width: 100%;
    padding: 8px;
    border: 1px solid #e0e0e0;
    border-radius: 6px;
    font-size: 14px;
}

.cs-input-area {
    display: flex;
    gap: 10px;
    align-items: flex-end;
}

.cs-message-input {
    flex: 1;
    padding: 10px;
    border: 1px solid #e0e0e0;
    border-radius: 6px;
    font-size: 14px;
    resize: none;
    font-family: inherit;
}

.cs-message-input:focus {
    outline: none;
    border-color: #667eea;
}

.cs-send-button {
    width: 40px;
    height: 40px;
    background: #667eea;
    color: white;
    border: none;
    border-radius: 6px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.3s ease;
}

.cs-send-button:hover {
    background: #5568d3;
}

.cs-send-button:disabled {
    background: #ccc;
    cursor: not-allowed;
}

/* 模态框 */
.cs-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 10000;
}

.cs-modal-content {
    background: white;
    border-radius: 12px;
    width: 90%;
    max-width: 500px;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.cs-modal-header {
    padding: 20px;
    border-bottom: 1px solid #e0e0e0;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.cs-modal-header h3 {
    margin: 0;
    font-size: 18px;
    font-weight: 600;
}

.cs-modal-close {
    background: none;
    border: none;
    font-size: 24px;
    cursor: pointer;
    color: #999;
    padding: 0;
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 6px;
    transition: all 0.3s ease;
}

.cs-modal-close:hover {
    background: #f5f5f5;
    color: #333;
}

.cs-modal-body {
    padding: 20px;
    flex: 1;
    overflow-y: auto;
}

.cs-form-group {
    margin-bottom: 15px;
}

.cs-form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 500;
    color: #333;
}

.cs-form-input {
    width: 100%;
    padding: 10px;
    border: 1px solid #e0e0e0;
    border-radius: 6px;
    font-size: 14px;
}

.cs-form-input:focus {
    outline: none;
    border-color: #667eea;
}

.cs-modal-footer {
    padding: 20px;
    border-top: 1px solid #e0e0e0;
    display: flex;
    gap: 10px;
    justify-content: flex-end;
}

.cs-btn {
    padding: 10px 20px;
    border: none;
    border-radius: 6px;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.3s ease;
}

.cs-btn-primary {
    background: #667eea;
    color: white;
}

.cs-btn-primary:hover {
    background: #5568d3;
}

.cs-btn-secondary {
    background: #f5f5f5;
    color: #333;
}

.cs-btn-secondary:hover {
    background: #e0e0e0;
}

/* 加载状态 */
.cs-loading {
    text-align: center;
    padding: 20px;
    color: #999;
}

.cs-loading i {
    animation: spin 1s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* 响应式设计 */
@media (max-width: 480px) {
    .customer-service-widget {
        bottom: 10px;
        right: 10px;
    }
    
    .cs-chat-window {
        width: calc(100vw - 20px);
        height: calc(100vh - 80px);
        max-height: calc(100vh - 80px);
        bottom: 70px;
        right: 10px;
        border-radius: 12px 12px 0 0;
    }
    
    .cs-chat-button {
        width: 50px;
        height: 50px;
        font-size: 20px;
    }
}